SUPPORT
Get the right problem to the right place.
For account or product help, send the context that lets us reproduce the issue without sending passwords, access tokens or other secrets.
WHAT TO INCLUDE
Make the first message useful.
A short, specific report is better than a long description without evidence.
- Your account email and the affected store URL.
- The approximate time the issue happened.
- The scan or run identifier if one is visible.
- What you expected to happen and what actually happened.
- Screenshots are useful; passwords, session cookies and private API keys are not.
CONTACT
Account and product support.
Use the monitored Shopsteddy account mailbox for support while the Shopsteddy support workflow is being consolidated.